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Frequently Asked Questions

Please read the questions below before contacting the District about your application. Questions are grouped into categories to help you find information quickly.

Question Categories
Application
Q:Can I save my incomplete application and return to complete it at a later time?A:Yes. You may logout of your application at any time and return later. When you are ready to complete your application, enter your username and password. Then go the "Profile" tab and it will bring you directly to the incomplete application if the job posting is still open.Back to TopQ:How do I apply for a job?A:Once you find a job you would like to apply for, simply click on the title of the job (e.g. "Maintenance Technician"). Then you will review a description of the job and click "Apply for This Position." At this point you will need to either log in to an existing account or create a new account. To create a new account, click "Create New Account And Apply." Then answer the on-screen questions to create an account. You must complete all required fields and click the "Save and Submit" button at the end of the application. When your application is successfully submitted, you will receive a confirmation number that you can use to reference a specific application.Back to TopQ:I created an account but when I try to log back into my account...
1) I get a message saying my information is invalid
2) I get sent back to the screen to enter my information

What can I do?
A:Chances are you are using Internet Explorer or Safari as your web browser; these problems seem to be solved when you log in from Firefox or Chrome.Back to TopQ:I have updated my profile but when I view a PDF of my application it shows the old information. Is there any way to overwrite this?A:When you submit an application, the system locks your answers in permanently. School leaders are aware of this and know to check candidate profiles for updated information. You can also reach out to individual schools you are applying to and inform them of any changes you are making to your profile.Back to TopQ:What happens if I withdraw my application?A:If you withdraw your application, the district will no longer consider you for the position from which you have withdrawn. You will NOT be able to submit a new application for the same position.

If you withdraw by mistake, please contact hiringprocess@bostonpublicschools.org and request to re-activate your application.
Back to TopQ:My application status says "Incomplete". What should I do?A:If your application status reads "Incomplete," please contact hiringprocess@bostonpublicschools.org to ask why they have marked it this way and if additional application materials are needed.Back to Top
Attachment
Q:What types of files do you accept for Resume, Cover Letter, Letters of Reference etc?A:All files attached to your application must be in .txt, .rtf, .pdf, .docx, or .doc format. If you need to upload an image or scan, you must convert it to pdf or place it into a Word doc file.Back to TopQ:Can I upload more attachments?A:This depends on the positions you are applying to. Some will allow you to upload up to six documents. All attachments become associated with your profile in our system and are visible to hiring managers for all positions to which you apply. Only the most recent document of each type (e.g. most recent resume, most recent cover letter) that you have uploaded is available.Back to TopQ:Can I upload different cover letters for each job posting to which I apply?A:No. Only one cover letter can be attached to your profile. The most recent version of each that you upload will become part of ALL your applications and will REPLACE any prior versions. It is best to use a generic cover letter when adding one to your attachments page. But most job types do allow you to type or paste a unique cover letter into a text box in the application before you submit it. This is the ONLY way to submit job-specific cover letters to different job postings.Back to TopQ:Can I upload different resumes for each job posting to which I apply?A:No. Only one resume can be submitted and this will be attached to all your applications.Back to Top
General
Q:How do I check the status of my application?A:Log into your account and then click on the Application Status tab. If you have already applied for a job it will be listed under the Current Applications section. If you want to view additional details about the job you applied for click on the Details link associated with the job. If you have applied for jobs in the past that have been filled, it will be listed in the Previous Applications section.Back to TopQ:Is this a secure website, and is my data secure?A:Yes. All data transfers use 128-bit or 256-bit encryption depending on your computer's capabilities. This is the same type of encryption used for most online banking transactions.Back to TopQ:I forgot my username or password. How can I retrieve it?A:From the main job listings page, click the link "I Forgot My Password." Enter your email address into the box and your information will be sent to that email address.Back to TopQ:Who can I contact if I need additional help?A:For help, you may contact: hiringprocess@bostonpublicschools.org.

Please provide as much description as possible and include screenshots if applicable. This helps us better understand the nature of the request.
Back to TopQ:I am a current BPS employee, why can't I log in with my BPS login information?A:This job listings platform, Recruit & Hire, is a separate system from our main data management system at BPS. Even though you are a current employee, you need to create a new account. However, use the same username and login you use for your BPS account to make it easier for you to remember. If you choose to do this, just remember that if you change your BPS password, it will NOT change your Recruit & Hire Password.Back to TopQ:How do I apply to jobs as an internal applicant?A:Apply as you regularly would if you were an external candidate and be sure to include your BPS employee ID.Back to TopQ:How do I view internal job postings?A:All jobs are posted to internal and external candidates concurrently. We remove applications from external candidates who apply to positions that are open only to internal candidates.Back to TopQ:How do I transfer my Recruit & Hire account from one district to another?A:To transfer your account, sign out of the site (if applicable) and begin applying for the position you would like. You will be prompted to create a new account, sign in, or transfer a currently existing account. Under "I want to transfer my account," enter the email, password and state of your other Recruit & Hire account and press continue. The site will locate your other account. You can then select it to transfer the information. Please be aware that only some of your profile information will be moved over. You will still need to fill out certain sections on new applications.Back to TopQ:Can I combine multiple Recruit & Hire accounts with different districts?A:Unfortunately you are not able to combine accounts at this time.Back to TopQ:How do I find out about new job postings?A:You can sign up for job alerts on the main login page. Once this is done, you will receive weekly email notices of the jobs that the district has posted.Back to TopQ:How do I change the email address and password linked to my account?A:When logged in, you can change your account information by selecting "Account Settings" at the top of the page.Back to TopQ:If I transfer my account, do I lose all the information in the initial district?A:No information will be lost if you transfer your account. Your account with the previous district will remain active.Back to TopQ:Where can I find more information about the school and the school leaders for the location I'm applying for?A:The school listings page of the BPS website (http://www.bostonpublicschools.org/domain/175)
contains a list of schools and links to individual school pages or websites where you can learn more.
Back to TopQ:I've been offered a job! However when I click to either accept or decline, I go to a blank/job listings page.A:You need to first log into your Recruit & Hire profile and then click on the accept/decline link. Try also clearing your browser's cache first.Back to TopQ:I've been offered a job! However when on the email I receive, there is no option for me to accept/decline. What do I do?A:Please contact hiringprocess@bostonpublicschools.org and OHC can investigate why you are not receiving the option.Back to TopQ:I've accepted a job! What can I expect now?A:A short while after accepting, you will receive another email asking you to fill out a short survey. This survey will help OHC determine what paperwork you need to bring in and to sign up for a welcome session. Once you complete the survey, you will receive another email only if you are missing paperwork.Back to Top