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Frequently Asked Questions

Please read the questions below before contacting the District about your application. Questions are grouped into categories to help you find information quickly.

Account

Q:I forgot my username or password. How can I retrieve it?A:From the main job listings page, click "I forgot my Username or Password" under the menu on the right side of the screen.

If you need further support with logging in or resetting your password, reach out to TalentEd (Applicant Tracking) Candidate Support directly:
Live Chat: help.powerschool.com/t5/Unified-Talent-Contact-Support/ct-p/Unified-Talent-TalentEd-Applicant-Chat
Phone: (877) 974-7437Back to TopQ:I am a current BPS employee. Can I log in with my BPS username and password?A:No. You can set your TalentEd email to be your BPS email address, but your BPS/City of Boston login is not tied to TalentEd. If you wish to apply to jobs, you will need to create a TalentEd applicant account on this website, or transfer an existing TalentEd account from a different district.

If you are an admin user of TalentEd, you will also need a separate login here on this candidate site to apply for jobs; your credentials for the admin site are separate from this job board.Back to TopQ:How do I transfer my TalentEd/Applicant Tracking/Recruit & Hire account from one district to another?A:To transfer your account, sign out of the other district's site, and begin applying for the position you are interested in here on the BPS site. When you go to apply, you will be prompted to either create a new account, sign in, or transfer a currently existing account. Under "I want to transfer my account," enter the email, password, and state of your other TalentEd/Applicant Tracking/Recruit & Hire account and press Continue. The site will locate your other account, and you can then select it to transfer the information.

Please be aware that only some of your profile information will be moved over. You will still need to fill out certain sections on new applications.Back to TopQ:Can I combine multiple TalentEd accounts?A:Unfortunately, you are not able to combine accounts at this time, whether you have multiple BPS TalentEd accounts or accounts across multiple districts.Back to TopQ:How do I change the email address or password linked to my account?A:When logged in, you can change your account information by selecting "Account Settings" at the top of the page.

If you no longer have access to the email address associated with your TalentEd account, and need to change it, please reach out to TalentEd (Applicant Tracking) Candidate Support and ask them to update your account's email address:
Live Chat: help.powerschool.com/t5/Unified-Talent-Contact-Support/ct-p/Unified-Talent-TalentEd-Applicant-Chat
Phone: (877) 974-7437Back to TopQ:If I transfer my account, do I lose all the information in the initial district?A:No information will be lost if you transfer your account. Your account with the previous district will remain active.Back to Top

Application

Q:Can I save my incomplete application and return to complete it at a later time?A:Yes. You may log out of TalentEd at any time and return to your saved application later. When you are ready to complete your application, log in, go the "Profile" tab, and the site will bring you directly to the incomplete application, as long as the job posting is still open.Back to TopQ:How do I check the status of my application?A:Log into your account, then click on the "Application Status" tab. If you have already applied for a job, it will be listed under the "Current Applications" section.

If you want to view additional details about the job you applied for, click on the "Details" link associated with the job. If you have applied for jobs in the past that have since been filled, they will be listed in the "Previous Applications" section.Back to TopQ:I want to make changes to my application or profile/contact information. How can I edit my submission?A:If you have not yet submitted your application, you can continue to make edits and the changes will be reflected in your submission. When you submit an application, the system locks in your application information for that position permanently.

However, if you update your profile/contact information or upload a new resume, cover letter, or other file attachment, that WILL update across ALL your active applications. File attachments and contact info are part of your TalentEd profile information, and are not application-specific. Updating contact info or uploading new file attachments WILL update across all your applications, even for applications previously submitted.

Please note that withdrawing an application will NOT allow you to reapply to the same position. Please do not submit an application unless you are satisfied with the submission, as applications are not editable once submitted, even if withdrawn. For more information, please see the "Resumes and Attachments" section of the FAQ.Back to TopQ:What happens if I withdraw my application?A:If you withdraw your application, the district will no longer consider you for the position from which you have withdrawn. You will NOT be able to submit a new application for the same position.

If you withdraw by mistake, please contact hiringprocess@bostonpublicschools.org and request to reactivate your application. Please be sure to specify which application(s) you would like reactivated!

Again, withdrawing an application will NOT allow you to reapply to the same position; we will only be able to reactivate your original application exactly as it was originally submitted.Back to TopQ:How can I update my resume or cover letter on my application?A:If you upload a new resume, cover letter, or other file attachment to your profile, it will update across ALL your active applications. See the "Resumes and Attachments" section of the FAQ.Back to TopQ:How do I upload a different cover letter for each application?A:If you upload a cover letter attachment, it will be attached to ALL your active applications. You cannot upload different files for each application. If you wish to personalize your cover letter, utilize the plaintext cover letter option included in most applications. See the "Resumes and Attachments" section of the FAQ.Back to TopQ:My school isn't listed. How do I enter my education information?A:The list of schools available to choose from is aligned with the values available for our mandatory state reporting. We are aware there are accredited universities missing from the list. If you can't find your exact school name on the list, please select "Other Domestic Educational Institution" or "Foreign Educational Institution".Back to Top

General

Q:Is this a secure website, and is my data secure?A:Yes. All data transfers use 128-bit or 256-bit encryption depending on your computer's capabilities. This is the same type of encryption used for most online banking transactions.Back to TopQ:Whom can I contact if I need additional help?A:For help, you may email: hiringprocess@bostonpublicschools.org.

Please provide as much description as possible and include screenshots and any error messages if applicable. This helps us better understand the nature of the request.

If you are experiencing technical difficulties with the site or your applicant account, you can reach out to TalentEd (Applicant Tracking) Candidate Support directly:
Live Chat: help.powerschool.com/t5/Unified-Talent-Contact-Support/ct-p/Unified-Talent-TalentEd-Applicant-Chat
Phone: (877) 974-7437Back to TopQ:How do I apply to jobs as an internal applicant?A:Apply as you regularly would if you were an external candidate and be sure to include your six-digit BPS employee ID where prompted in the application.Back to TopQ:How do I view internal job postings?A:All jobs are posted to internal and external candidates concurrently. We remove applications from external candidates who apply to positions that are open only to internal candidates.Back to TopQ:How do I find out about new job postings?A:You can sign up for job alerts by clicking "Sign Up for Job Alerts" in the menu on the right-hand side of the main Job Listings page. This will send you weekly email notices of jobs the district has recently posted.Back to TopQ:Where can I find more information about the school and the school leaders for the location I'm applying for?A:The school listings page of the BPS website contains a map and list of schools with links to individual school pages where you can learn more: http://www.bostonpublicschools.org/domain/175Back to TopQ:Due to the COVID-19 pandemic, I have not yet obtained my teaching license; can I still apply to positions?A:Boston Public Schools is committed to hiring the best-qualified educators while DESE reviews the impact of COVID-19 on licensure and MTEL administration. To this end, the district will entertain the applications of unlicensed individuals, who are highly and demonstratively qualified for positions in all other respects. Moreover, the district will continue to provide individuals guidance through the licensing process and will provide MTEL support through the BPS MTEL Prep Program. We encourage you to apply for positions including those for which you may need licensure waivers.Back to Top

Job Offers

Q:I've been offered a job! However, when I click to either accept or decline, I get a blank page or am redirected to the main Job Listings page. How can I access my job offer?A:Try logging out of your account, clearing your browser cookies and cache, then logging in again; then, click the job offer link from your email once you're logged in.Back to TopQ:I've been offered a job! However, when clicking on the email link I receive, there is no option for me to accept/decline. What do I do?A:Try logging out of your account, clearing your browser cookies and cache, then logging in again; then, click the job offer link from your email once you're logged in. If you have multiple TalentEd accounts, please be sure you are logged in to the correct account.

If you've tried the above and still don't have an option to view your job offer, please contact hiringprocess@bostonpublicschools.org with details and we will investigate.Back to TopQ:I've accepted a job! What can I expect now?A:The Office of Human Capital will reach out via email about next steps. If you have any questions about your hire status, email hiringprocess@bostonpublicschools.org.Back to TopQ:I've been offered a job! However, I did not receive an email from TalentEd about the offer, or I cannot find it. Where is my job offer?A:You will receive an email directly from TalentEd when your job offer is ready for viewing. The email notification will likely be sent from "do-not-reply@ted.peopleadmin.com".

If your school leader or hiring manager has informed you they've submitted your job offer, but you haven't yet received an email notification from TalentEd, your offer is most likely still being processed—the Office of Human Capital must review each hire submission before an offer letter is sent.

If you have already received the TalentEd job offer email, but lost or deleted it, you can access your offer by logging into your TalentEd account and clicking on the "Job Offers" tab.Back to Top

Resumes and Attachments

Q:What types of files are accepted for resumes, cover letters, etc.?A:All files attached to your application must be in .pdf, .docx, .doc, .txt, or .rtf format. If you need to upload an image or scan, you must convert it to a PDF, paste it into a Word doc, or otherwise save it as an accepted document file type.Back to TopQ:Can I upload multiple attachments?A:This depends on the position. Some positions allow you to upload up to six documents with your application. Please note that all attachments become associated with your profile in the system, and are universally visible to hiring managers for ALL positions to which you apply.

Only the most recently uploaded document of each type (e.g. most recent resume, most recent cover letter) is attached to your profile.Back to TopQ:Can I upload different cover letters for each job posting to which I apply?A:No. Only one cover letter upload can be attached to your profile. The most recent version you upload will become part of ALL your applications and will REPLACE any prior versions. It is best to use a generic cover letter when adding one to your attachments page.

Alternatively, most job types allow you to type or paste a unique plaintext cover letter into a text box in the application before you submit it. This is the ONLY way to submit job-specific cover letters to different job postings. Just note that, like all other application content (aside from file attachments), once you submit the application, you will not be able to go back and edit the cover letter text you entered if you use the plaintext option (even if you withdraw your application—see the "Application" section of the FAQ.)Back to TopQ:Can I upload different resumes for each job posting to which I apply?A:No. Only one resume can be submitted; the file is uploaded to your profile. The most recent version you upload will become part of ALL your applications and will REPLACE any prior versions.Back to TopQ:How can I update my resume?A:Your most recently uploaded resume will display on ALL your active applications. To update your resume, log in, click on the "Profile" tab, then go to the "Attachments" page (you can use the Application Progress menu on the right-hand side to nagivate directly to Attachments.) When you upload a new file on your profile, it will update across ALL your active applications.Back to Top

Technical Issues

Q:I created an account, but when I try to log back in, I get a message saying my information is invalid, or I get sent back to the screen to enter my information. What can I do?A:Please try clearing your internet browser's cookies and cache, or try using an incognito window/private browsing session.Back to TopQ:When attempting to submit my application, I get an error message stating my email address is already in use. How can I resolve this?A:Please contact TalentEd (Applicant Tracking) Candidate Support to resolve this "email in use" error.
Live Chat: help.powerschool.com/t5/Unified-Talent-Contact-Support/ct-p/Unified-Talent-TalentEd-Applicant-Chat
Phone: (877) 974-7437Back to TopQ:I'm getting an error message, blank page, my answers aren't saving, or I am experiencing some other technical issue. How do I fix it, or talk to someone about it?A:First, please try logging out, clearing your browser cookies and cache, and logging back in again.

If that doesn't solve your problem, you can reach out to TalentEd (Applicant Tracking) Candidate Support directly:
Live Chat: help.powerschool.com/t5/Unified-Talent-Contact-Support/ct-p/Unified-Talent-TalentEd-Applicant-Chat
Phone: (877) 974-7437Back to Top